DPServices Support Solutions can provide hassle-free resolutions to the rapidly growing small and medium sized enterprise. We have a complete range of solutions ranging from a single virtual assistant, to entire offshore staffing. At DPServices we offer quickly to implement, cost effective solutions that can be customized to your particular needs and customer's demands. We’re a full-service provider, offering the broadest array of functional skills to provide the services you need to succeed, even in hi-tech and specialized industries such as engineering and manufacturing.
DPServices Support Solutions has a unique approach to customer service and it will be appreciated by your customers. We enhance the customer’s brand experience, provide you valuable feedback to make strategic decisions, and ultimately increase the long-term profitability of your company.
Understanding the key metrics like customer dissatisfaction, immediate call resolution, cost per hour and up-selling opportunities are critical to designing and implementing successful customer care programs. Through the many customer care programs we've managed, we've learned that investing to outperform more than pays for it in creating real value. We've learned that outperforming on the critical value metrics both drives down total costs and can enable up-selling opportunities.